Returns & Exchanges
At Polish Shop Online, we strive for the highest quality in every shipment, but due to the perishable nature of food, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to initiate a resolution.
Inspect Your Delivery
Upon arrival, immediately check your items for any signs of damage or discrepancies, especially for refrigerated or frozen goods.
Document Issues
Take clear photographs of the damaged product and the shipping label to help us process your claim quickly with our logistics partners.
Contact Support
Email our customer service team with your order number and the photos attached to request a refund or a replacement item.
Receive Resolution
Once your claim is verified, we will issue a credit to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing