Frequently Asked Questions
Everything you need to know about shopping for authentic Polish flavors.
How do you ensure the freshness of perishable food items during shipping?
We use specialized thermal packaging and industrial-grade ice packs for all temperature-sensitive products like kiełbasa and pierogi to ensure they arrive fresh at your doorstep.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Orders are typically processed within 24 hours and delivered via express courier within 2-3 business days to maintain food quality.
Do you import products directly from Poland?
Yes, over 90% of our inventory consists of authentic products imported directly from Poland, including traditional sweets, spices, and jarred preserves.
What is your policy on damaged or expired goods?
Customer satisfaction is our priority. If any item arrives damaged or past its best-before date, please contact us within 48 hours for a full refund or a replacement shipment.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are there options for customers with dietary restrictions?
Yes, our online shop includes dedicated categories for gluten-free, sugar-free, and vegan-friendly Polish products to accommodate various dietary needs.